Frequently Asked Questions
Everything you need to know about your LOJ Conversions shopping experience.
How long does shipping typically take?
Orders are processed within 1-2 business days. Standard shipping usually takes 3-7 business days, while expedited options are available at checkout for faster delivery.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Exchanges are free, while returns for a refund may be subject to a small processing fee.
How do I know which size to order?
Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
Are your materials sustainably sourced?
At LOJ Conversions, we prioritize quality and ethics. We work closely with our manufacturers to ensure high-quality fabrics and fair labor practices across our entire supply chain.
Can I track my order once it has shipped?
Yes! Once your order leaves our warehouse, you will receive an email confirmation with a tracking number and a link to monitor your package's progress in real-time.